ホーム > キャリア＠ > 国際女性ビジネス会議リポート > 分科会の様子 > 15）電子メールでのコミュニケーション術【英語】
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Effective E-mail Communication
（ダーシー・アンダーソン） |
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ダーシー・アンダーソンさん
ユニカルインターナショナル バイスプレジデント |
The participants of the Effective E-mail Communication Workshop agreed that the days of e-mail being “fun to get” are long over. E-mail has become a burden. Some participants asked for tips on how to get through their 150-200 e-mails per day more quickly so they would still have time to perform their job!
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We covered a lot of information in this workshop but stayed focused on business e-mail. I took points from the book Kaori Sasaki and I wrote titled “さっと書けて心が伝わる英文メール術―あなたのビジネスをパワーアップ！” and added some of my own personal tips.
I tried to present each tip from the point of view of the sender and the recipient, as we all play both roles on a daily basis. The Golden Rule is “do unto others as you would have them do unto you.” This is a good rule to follow in e-mail. Send the kind of email you’d like to receive. In other words, make sure it is short and to the point.
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I encouraged the participants to think carefully about what the purpose of the e-mail is before composing it. Make sure it achieves the objective: if the objective is to sell something, make sure the e-mail contains all the information the recipient needs to make the purchasing decision. If it requires an answer to a question, re-read the e-mail before sending it to be sure that the question asked doesn’t just beget more questions. Often one e-mail turns into five or six because the sender didn’t re-read the e-mail before sending it and the recipient has to write back to clarify the details before giving an answer. Use several short paragraphs instead of a few long ones. Don’t put too many topics in one mail.
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These are just a few of the tips we covered in the workshop. The participants asked many excellent questions and kept the discussion lively and informative.
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【関連リンク】
 「ダーシー・アンダーソンさんとのwin-win対談」 |
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